This policy explains how returns, replacements and refunds work for orders placed with Stylejewelrys. It applies to wholesale, OEM and ODM orders. Please read it before
confirming an order, and contact us first before sending anything back.
If your order arrives damaged, defective, or does not match the specification we confirmed, contact us within 7 calendar days of delivery. Email sam@stylejewelrys.com with your order number, product codes and photos or video of the problem.
We will review the goods and confirm whether to repair, replace or refund. Where the fault is ours, we cover return shipping and the cost of the replacement or refund.
If we shipped a different product, size, colour or quantity to the one confirmed in your order, we will arrange the correct goods at our cost, or refund the difference — your choice.
Before production starts: you may cancel and receive a full refund of any deposit paid.
After production starts: because wholesale and OEM runs are made to your specification, we cannot accept a change-of-mind cancellation or return once production has begun.
Custom, engraved and private-label items: non-returnable, except where they are faulty or not as specified.
Engraved pieces, private-label packaging and custom designs are produced exclusively for you and cannot be resold, so they are excluded from change-of-mind returns unless they are defective.
· Contact us first — unannounced returns may be refused.
· Goods must be unused, in original packaging and complete.
· Ship to the return address we give you in writing; the delivery address on this website is an office and production address, not a returns drop-off.
Approved refunds are issued to the original payment method within 5–10 business days of the returned goods being received and inspected. Bank or payment-provider processing time is additional. Refunds are made in the original currency where possible; exchange-rate differences are outside our control.
Original shipping charges are refunded only when the return is caused by our error (wrong, damaged or defective goods). For all other approved returns, original freight and return freight are the buyer's responsibility.
If a parcel is lost or held by customs, tell us and we will work with the carrier. Please note that import duties, taxes and customs clearance are the buyer's responsibility, as set out in our Shipping Policy.
Email sam@stylejewelrys.com — response within one business day (Mon–Sat, UTC+8).