This policy covers delivery of wholesale and OEM/ODM orders from our factory in Guangzhou, China. Shipping cost and carrier are always confirmed in your quote before production begins.
· Stocked designs: around 7–15 working days before dispatch
· OEM / ODM and custom runs: around 25–35 working days before dispatch
· Samples: usually 3–7 working days for in-stock designs
Exact dates are confirmed in writing with your quote. Production days are working days and exclude Chinese public holidays, during which factories and freight forwarders close.
We ship worldwide. If your destination is not covered in checkout of the quote, ask us and we will confirm whether we can deliver there.
· International express courier (for example DHL, FedEx or UPS) — our usual method for samples and smaller orders.
· ePacket / China Post Air Mail — economy tracked option for samples and small parcels, to destinations where this service is available. Single parcels are limited to about 2 kg.
· Air freight — for medium orders where express is uneconomical.
· Sea freight — for large volume orders, the most economical option but with longer transit.
Economy postal options are tracked, but compensation for loss or damage is limited. For high-value shipments we recommend international express courier, and we are happy to advise which method suits your order.
We use the carrier that gives the best balance of cost and transit time for your order, and we tell you which one we are using.
Transit time depends on the destination and the method chosen. As a guide, international express is typically around 3–7 business days to most major destinations, air freight around 7–12 days, ePacket / China Post Air Mail around 12–25 business days to destinations where this service is available, and sea freight several weeks. Transit time is measured from dispatch, not from order confirmation, and can be extended by customs clearance, weather or carrier delays, which are outside our control.
Freight is calculated on the goods' weight, volume and destination, and is quoted separately from the goods so you see the total before you confirm the order — we do not add shipping charges after the fact. Import duties, taxes and customs charges at the destination remain the buyer's responsibility (see section 6).
Import duties, VAT/GST, customs brokerage and any clearance charges levied at the destination are the buyer's responsibility and are not included in the goods price or freight cost. We declare shipments accurately as required by law and cannot under-declare value or mark orders as gifts.
Please give a full, accurate delivery address, including postcode and a contact phone number for the courier.
Tracking details are emailed to you once the order is dispatched. If a parcel is returned to us as undeliverable or refused, re-shipping is at the buyer's cost.
Inspect parcels on arrival and tell us within 7 calendar days of delivery if anything is damaged or missing, with photos. See our Return & Refund Policy for how we resolve it.
Email sam@stylejewelrys.com with your destination country, postcode and approximate order weight, and we will quote freight for you.